Frequently Asked Questions
Where is my order?
As soon as you place your order, we’re on it – we know you need it fast! Several of our items are made to order so please allow 2 weeks production period before order is sent out for delivery. If items are labelled ready-to-ship then they will be dispersed and can be expected within 3-5 business days of placing order (Please allow longer for International orders).
Refunds and exchanges
If you're in any way dissatisfied with the goods you have ordered (excluding Sale items), you may return them and we will exchange them. This is if you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
Love Ojimba does not bear the cost of discrepancies that may arise on the product delivered due to customer's error. This may include but is not restricted to: providing accurate body measurements, unavailability for fitting consultations.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Love Ojimba does not bear the cost of discrepancies that may arise on the product delivered due to customer's error. This may include but is not restricted to: providing accurate body measurements, unavailability for fitting consultations.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
I received a faulty item, what do I do?
If you believe the goods we have supplied to you are faulty, you should return the item to us together with an email, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please quote your order number in your message to assist us in identification on return.
"I've received some LOA items as a gift from someone else. Can I return them?"
Of course you can return them and an exchange may take place.
Please quote your order number in your message to assist us in identification on return.
"I've received some LOA items as a gift from someone else. Can I return them?"
Of course you can return them and an exchange may take place.
Gift boxes and cards
Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order. We do not refund gift boxes.
Gift cards are non-returnable and cannot be exchanged for cash.
Gift cards are non-returnable and cannot be exchanged for cash.
How long do I have to return?
National returns must be received by Love Ojimba within 14 days of receiving your order. Four days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
If original delivery was made to an address outside the Nigeria, this is extended to 20 days. 10 days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
If you wish to return goods to us, you may do so by giving us prior notice on our email address here with the title Return.
International customers: Return postage is payable by you. Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation so that you can make a claim with your carrier in the event of items being lost in transit.
We will let you know as soon as we receive the goods, and will then Endeavour to process your request for a replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.
If original delivery was made to an address outside the Nigeria, this is extended to 20 days. 10 days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
If you wish to return goods to us, you may do so by giving us prior notice on our email address here with the title Return.
International customers: Return postage is payable by you. Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation so that you can make a claim with your carrier in the event of items being lost in transit.
We will let you know as soon as we receive the goods, and will then Endeavour to process your request for a replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.
If you still have questions not answered here, please fill this contact form and we will give you a reply within 24 hours.
