Love Ojimba 

FAQ

Frequently Asked Questions

Do you have questions? Here are some answers you might find useful. If you can’t find an answer to your questions, please fill the contact form and we’ll get back to you within 1 business day.

Happy Shopping!

Where are your designs manufactured?

All of our garments are proudly handmade in Nigeria! From design, to sampling, to manufacturing the final products, everything is done in-house. When you shop with us, you can feel great about supporting local manufacturing and handcrafted luxury.

Can I visit your store in-person

Our atelier is not open to the public, however please join our newsletter to be the first to hear about in-person shopping events and private fitting availability.

I'm not sure which size to choose

Our Size and Fit Page has an in-depth guide to bra fitting, international conversions and size charts for all of our bras and lingerie.

We're also very happy to help you find the best size, just drop us a note with the sizes and brands of your best-fitting bras (and which country’s sizing this is in) and the measurements under your bust (where the bra band sits), over the bust and around the fullest part of your bust.

I have a Delivery, Return and Refunds Question

Our dedicated Policy, Refund and Returns pages have everything you need to know, including suggested transit times, prices, and more detail on our returns policy.

How do I take care of my lingerie?

All of our lingerie is hand wash only. You can also add our specially formulated silk washing detergent to keep your lingerie (and other silk clothing!) looking and feeling their most pristine. Check our blog posts for more details.

How long will made-to-order pieces take?

The majority of made to order styles take 2 weeks to be sewn for you, but others can be longer. It depends on many factors. (Please read the notes on the individual product page to check the exact timing for your item).

If you have a special occasion and need an item urgently, please contact us to discuss rush options.

I'm buying a gift and not sure where to start, can you help?

Of course! Our Gifting guide page may help give you some pointers in the right direction. If you would like any further assistance, please contact us for guidance.

Can I pay in installments?

For larger purchases and special bespoke orders, we are able to offer instalment plans to spread the cost of your order, please contact us to discuss options. We do not offer credit, and your order will only ship once full payment is complete.

Are my personal details secure?

Your security and privacy are our top priority. We use Paystack secure checkout and will never sell your personal details. Please see our Privacy Policy, or Terms & Conditions if you would like to learn more. To request a full deletion of your data, please contact us.

Contact Us

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    Contact Us

    We’d would love to hear from you.

    Reach out to us with your questions, contributions and reviews and we would be glad to assist you in whatever way we can.

    Store Location

    Lagos, Nigeria

    Customer Service

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